Shipping policy

1. Processing Times

All orders are processed within:

  • 1–3 business days for ready-to-ship items

  • 3–7 business days for made-to-order or handcrafted items

Processing times do not include weekends or holidays.

If we anticipate any delay, we will contact you directly.

2. Shipping Times & Rates

⭐ United States Shipping

  • Standard Shipping (Free on all orders)
    Delivery time: 5–10 business days

  • Express Shipping (paid option at checkout)
    Delivery time: 2–5 business days

🌍 International Shipping

We ship to most countries worldwide.

  • Standard International: 7–20 business days

  • Express International: 5–12 business days

Shipping rates are automatically calculated at checkout based on destination.

3. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email

  • A tracking number

  • A link to monitor your package in real-time

If you don’t receive tracking within 5 days, email us at prenorajewelry@gmail.com.

4. Customs, Duties & Taxes (International Orders)

International customers are responsible for:

  • Customs fees

  • Import duties

  • Taxes charged by their country

PRENORA is not responsible for delays caused by customs.

5. Shipping Address Information

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Packages sent to the wrong address entered by the customer

  • Lost items due to incorrect address input

If you made a mistake, contact us within 12 hours.

6. Lost, Stolen, or Delayed Packages

Once shipped, PRENORA is not liable for:

  • Packages marked delivered but not received

  • Delays caused by carriers

  • Weather-related delays

  • Lost or stolen packages

However, we will assist you in filing a claim with the carrier.

7. Order Changes & Cancellations

If you need to change or cancel your order, contact us within 12 hours of placing it.

After the order begins processing, we may not be able to make changes.

8. Pre-Orders / Made-to-Order Items

Items marked as pre-order or made-to-order may have extended processing times.
Estimated ship dates will be listed on the product page.

9. Contact Us

For shipping questions or special requests, reach our support team at:
📧 prenorajewelry@gmail.com