Privacy Policy

PRENORA — Privacy Policy

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PRENORA (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase.

By accessing our website, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you make a purchase or fill out a form, we may collect:

Name
Email address
Billing address
Shipping address
Phone number
Payment information (processed securely by payment gateways)

B. Automatically Collected Data

When you browse our website, we automatically collect:

IP address
Device type
Browser type
Pages viewed
Time spent on site
Cookies and tracking data
Referral URLs

C. Order Information

Details related to purchases, returns, and preferences.

D. Marketing Information

If you opt in:

Email subscription details
SMS subscription details

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate about orders, shipping, and support
Improve website performance and user experience
Send marketing emails or promotions (only if you opt in)
Detect and prevent fraud
Maintain compliance with legal obligations

3. How We Protect Your Information

We use administrative, technical, and physical safeguards to protect your personal information.
Your payment details are encrypted and processed securely by trusted partners (Shopify, PayPal, Stripe, etc.) — we never store your full credit card information.

4. Sharing Your Information

We may share your data with trusted third parties necessary to operate our business:

A. Service Providers

Shopify (website + payment infrastructure)
Payment gateways (Stripe, PayPal, Shopify Payments)
Shipping carriers
Email service providers
Analytics tools (Google Analytics, Meta Pixel)

These partners are required to keep your information secure.

B. Legal Requirements

We may disclose information if required by:

Law enforcement
Court orders
Legal processes

C. Business Transfers

If PRENORA merges or is acquired, your data may be transferred as part of the business.

5. Cookies & Tracking Technologies

We use cookies to:

Improve website performance
Analyze visitor behavior
Help with targeted advertising
Store items in cart
Save login or session data

You can disable cookies through your browser, but some features may not work properly.

6. Behavioral Advertising

We use tools like:

Facebook Pixel
Google Analytics
TikTok Pixel

These help us show relevant ads based on your browsing behavior.

You can opt out of targeted ads:

Google Ads Settings
Facebook Ad Preferences
Your device’s privacy settings

7. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Request corrections
Request deletion
Opt out of marketing
Request data portability
Restrict processing

To submit a request, email: privacy@prenora.com

We will respond within 30 days.

8. Children's Privacy

Our website is not intended for individuals under 13 years old.
We do not knowingly collect data from minors.

9. Data Retention

We retain personal information only as long as necessary for:

Legal obligations
Order fulfillment
Marketing (until you unsubscribe)
Fraud prevention

10. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their content or privacy practices.

11. International Data Transfers

If you are located outside the USA, your data may be processed and stored in the United States. By using our website, you consent to this transfer.

12. Updates to This Policy

We may update this Privacy Policy at any time.
Changes take effect immediately upon posting.

13. Contact Us

If you have questions regarding this Privacy Policy, you may contact us at:

📧 privacy@prenora.com
📧 General Support: support@prenora.com