Refund policy

1. 30-Day Return Policy

We offer a 30-day return window starting from the day you receive your item.

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unworn, unused, and free from signs of wear

  • With tags attached

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

2. How to Start a Return

To begin your return, contact us at:
📧 prenorajewelry@gmail.com

Return packages must be sent to the following address:
📍 [INSERT RETURN ADDRESS]

(If you need help creating your return address format, tell me.)

⚠️ Items sent back without requesting a return first will not be accepted.

3. Once Your Return Is Approved

If your return request is accepted:

  • We’ll send you a prepaid return shipping label

  • You’ll receive step-by-step instructions on how to send your package

  • Ship the item within the time frame provided

4. Damages & Issues

Please inspect your order upon arrival.

Contact us immediately if:

  • Your item is damaged

  • You received the wrong item

  • Your jewelry arrives defective

We will evaluate the issue and make it right.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized jewelry

  • Engraved items

  • Gift cards

  • Clearance or final-sale items

  • Personal care items (cleaners, cloths, etc.)

  • Hazardous materials or flammable liquids

If you’re unsure about your item’s eligibility, email us—we’re happy to help.

6. Exchanges

To ensure you get what you want quickly:

  1. Start a return request.

  2. Once approved, send the item back.

  3. Place a new order for the replacement item.

7. EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.

Items must still be:

  • Unworn

  • Unused

  • In original packaging

  • Returned with proof of purchase

8. Refunds

Once we receive and inspect your return, we will notify you of approval or denial.

If approved:

  • A refund will be issued to your original payment method

  • Refunds typically process within 10 business days

Please note:

  • Banks and credit card companies may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at:
📧 prenorajewelry@gmail.com